Refund policy

We want you to be happy with your ShineKart order. If there's an issue, you have 7 days from the date of delivery to reach out.

Eligible for return/replacement/refund:

• Item arrived damaged or defective
• You received the wrong item
• Item was missing from your order

Not eligible:

• Change of mind after delivery
• Item used/opened with no defect
• Requests made after 7 days from delivery
• Damage or missing-item claims without a valid unboxing video (see below)

Unboxing video requirement:
To help us verify damage, defect, or missing-item claims quickly, please record a continuous, unedited video while opening your package — starting before the box is opened and clearly showing the sealed package, then the unboxing itself. This video is required for us to process any damage or wrong/missing item claim.

How it works:

1. Email us at thetechsavy121@gmail.com within 7 days of delivery, with your order number, a description of the issue, and your unboxing video
2. We'll review and confirm within 2 business days
3. If approved, we'll send a replacement or process a refund to your original payment method — no need to ship the item back to us

Refund timeline: Once approved, refunds are processed within 5-7 business days. Bank/payment provider processing may add a few extra days on their end.

COD orders: The ₹99 COD fee is non-refundable, as it covers the delivery service already rendered.

Contact: thetechsavy121@gmail.com for any return or refund questions.